Delivery and Collection Policy
Effective 15 September 2026
The Arabic text is the binding version. This English translation is provided for convenience.
Coverage and charges
We deliver within the city of Riyadh to addresses the delivery service accepts at checkout. Coverage is determined by the customer's address, and the address's eligibility, the delivery charge and the expected time are shown before payment. Collection is available from the company's premises at 3820 Prince Bandar bin Abdulaziz Street, Riyadh, Saudi Arabia. No undisclosed charge is added after the order is confirmed without the customer's agreement.
Preparation and timing
Ordinary orders take an estimated 30 to 40 minutes to prepare; advance or large orders need at least one day depending on quantity and availability. Preparation time is separate from delivery time; the delivery time or window is shown before purchase and recorded in the order confirmation. If the time cannot be met we tell the customer, set out the options, and their right to cancel and be refunded where that right arises by law or under the agreement.
Handing the order over
Please give a correct address and a telephone number that can be reached, and have someone available to receive the order at the agreed time. We are responsible for carrying out the delivery contracted with the shop, including following up the delivery partner. Where the shop or its partner errs in delivery, we put it right without charging the customer for the correction.
Failed delivery or late collection
If the customer cannot be reached we make contact and record the delivery attempt. Whether redelivery is possible depends on the product remaining sound, and any extra cost is put to the customer for agreement before it is incurred. Food is not left in an unsuitable place. For collection from the branch, we tell the customer the order is ready and how long the product keeps safely; if collection is late we make contact to agree a solution, without prejudice to the customer's statutory rights.
Checking and storing the product
Please check the number of products and their condition on receipt, tell us of any shortage or damage as soon as possible, and follow the storage instructions straight away. Reporting quickly helps us verify fresh products, but it does not extinguish a statutory right in respect of a defect or non-conformity. Returned products are not put back on sale. Help with orders: info@bakedbybm.com or 0559193712.