Policies and contact
These policies govern buying from bakedbybm.com — payment, delivery, cancellation and refunds — and explain how personal data is handled and how to reach us. They apply to orders placed from the effective date below.
Effective 15 September 2026
The Arabic text is the binding version. This English translation is provided for convenience.
- Terms and ConditionsOrders and acceptance, prices, ingredients and allergens, and governing law.
- Online Payment PolicyPayment methods, card data protection, incomplete transactions and refunds.
- Delivery and Collection PolicyCoverage and charges, preparation and timing, delivery and what happens if it fails.
- Cancellation, Returns and Refunds PolicyCancelling and amending, fresh products, and wrong or defective items.
- Privacy PolicyWhat we collect and why, sharing and retention, your rights, and cookies.
Contact us
- Store
- BakedbyBM
- Operated by
- Osoul Al-Tahiya Food Company
- Commercial registration
- 7038276783
- VAT number
- 312055936500003
- Address
- 3820 Prince Bandar bin Abdulaziz Street, Riyadh, Saudi Arabia
- Phone and WhatsApp
- 0559193712
- info@bakedbybm.com
- Customer service hours
- Sunday to Saturday, 7am to 11pm — Friday from 1pm to 11pm
We take questions about orders, payment and privacy, and complaints, by email, telephone and WhatsApp on the number above. We acknowledge a complaint within one working day and give a reply or an update on it within 3 working days. If resolving it needs follow-up with the bank or another party, we explain to the customer why and what happens next. These periods do not affect the customer's rights or any shorter statutory period.